![netsupport manager 12 review netsupport manager 12 review](https://windows-cdn.softpedia.com/screenshots/NetSupport-Manager-Remote-Control_21.png)
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File transfers can be easily initiated too, and the software can produce impressively thorough inventories of both hardware and software: we were able to audit each client's hardware components, browse all installed software and check on running applications, processes and services. In addition to remotely launching applications on the client, you can open remote Command Prompt or PowerShell sessions, reboot the PC or switch it off, and take part in a text or audio chat. They can passively view a client's screen, share control or lock out the user and take over the PC completely. Still, once your clients are set up, support staff will be bowled over by the range of tools at their disposal. Alas, Mac deployment was less slick: we had to download the software manually, copy it onto each MacBook and run the installer by hand.
#Netsupport manager 12 review windows 10#
After loading the suite on a Windows host, it took just a few moments to scan our network and push the client out to our Windows 10 test systems. The installation process isn't the same on all platforms, though. As we've mentioned, the management software will run on either Windows or macOS, and naturally you can support clients running these operating systems, as well as Linux and Chrome OS systems. NSM offers plenty of access-control features, including session passwords, Active Directory integration, smart card support and profiles to limit the tools specific technicians can access. If you're concerned about security, you can rest easy. Encrypting a small business: Why remote working could be your blindspot.
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The electronic manual has 336 pages, with PDF links activated from the table of contents to the correct manual page. Windows and applications pop open, making remote tasks feel like they are local. Even over Internet asymmetrical broadband links of 3Mbps downstream and 0.5Mbps upstream, NetSupport works well enough that you can play Solitaire, the preferred corporate time waster, with minimal latency to distract you while dragging cards around the screen. Performance over a local network is so high you can easily forget which machine is your real computer and which is running through the NetSupport link. Your situation will determine whether that's a good feature or invasion of privacy. Unlike all the other client applications tested, the NetSupport software can't be turned off unless the service is stopped. Other support tools include a Windows Explorer-style file-transfer utility between the console and remote clients, directory file synchronization and audio chat to go with IM.
![netsupport manager 12 review netsupport manager 12 review](http://www.vdidistribution.com/wp-content/uploads/2017/03/NS-Manager.png)
This is the only system with an IM client that includes a whiteboard function.
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Put your cursor on a client, and it pops up about five times larger than the thumbnail and adjusts the resolution so well that you can almost read the screen information.Ĭlick on the inventory button under the thumbnail, and you get a hardware inventory list down to the serial number of the BIOS chip.Įqually detailed inventory listings of system software, applications, hot fixes, processes and patches appear with one click and a slight pause for the remote system to gather and report the information. NetSupport wins the best console display race, especially for its thumbnail view showing as many as 16 remote clients at once.